We currently ship customer orders to Canada only.
Normally we ship orders same or next business day. Our shipping cut-off time is 2pm AST. Orders placed after 2pm are normally shipped the next business day. As soon as we ship your order, you’ll receive a notification email summarizing your order and providing a tracking number for your package.
Shipments within Canada are made using Canada Post’s Expedited Parcel Service with tracking number.
Yes. If you’re in the PEI area, you can pick up your order from our storefront with no extra charge.
Please have your order number ready when picking up. If somebody else is picking up your order – please put their name into the Notes section of the order.
Our store location and pickup hours are:
DIGICITY, 161 St Peters Rd, Charlottetown, PE C1A5P8
Mon-Fri: 10:00am – 5:30pm
Sat: 11:00am – 4:00pm
Please note we are closed on all statutory holidays of Canada.
Please pick up your order at your earliest convenience.
Often, yes! We have shipments regularly from Asia and Europe, so we can easily bring in special requests please ask here and we’ll let you know.
Our platform doesn’t allow us to modify existing orders. But, if you need to add or remove something, we can cancel and refund your existing order to allow you to place a new one with different contents.
Please Phone us at (902) 367-2327 during business hours or email us at firstname.lastname@example.org and please specify the order number you’d like to have refunded.
Even this case is very rare as every parcel we ship is 100% well-packaged.
If your package came with missing items or items damaged in transit, you must notify us within 48 hours of receipt of shipment. so please be sure to check your deliveries upon receipt.
The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 40-bit encryption. Your browser will automatically encrypt the information you provide to us on the secure pages on our site before sending it over the Internet.
When visiting a page on our site, the top left side of the address bar will display an icon of a closed lock. This indicates that you have successfully connected to our secure server.